FAQ

WHAT IS A PET FOOD SUBSCRIPTION?

For example, when you started a 60-day subscription on your favorite vegan kibble, then our system will automatically charge your credit card every 60 days, and you will get the products to your doorstep every 60 days, without the need to place the order by yourself!

How do I edit my subscription?

Through Customer Portal. You can login to your account using this link.

If you have trouble accessing your account contact us via chat or support@vecado.ca and we'll reset your password for you.

Can I pause or cancel a subscription?

You can pause or cancel at any time. 

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed, then you will receive an email with a link, where you can safely update your payment method.

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